How soon will my order be delivered?
We aim to provide a fast and reliable delivery service. Delivery times can vary depending on the type of product ordered and stock availability.
Our typical delivery times are:
- Furniture: Up to 7 working days
- Outdoor Furniture: Up to 5 working days
- White Goods: Up to 7 working days
- Sheds: Up to 15 working days
- Mattresses: Up to 15 working days
We will contact you where necessary to confirm your expected delivery date. If you require an item urgently, please contact us before placing your order and we will do our best to assist.
How much is the delivery charge?
Orders over £399 (ex VAT) placed before 12 noon qualify for free next working day delivery via an independent courier, subject to our delivery terms and conditions.
For orders under £399 (ex VAT), a standard delivery charge of £15.00 applies.
Do you offer next working day delivery?
We understand that businesses within the hospitality and leisure industry can be extremely busy, and that sometimes you need your orders quickly. That's why we offer next working day delivery on stocked items as standard, subject to our delivery terms and conditions.
Why do some products say ‘Add to Basket’ while others say ‘View More’?
Some products are available in a range of options, such as different colours, sizes or specifications.
Products displaying ‘View More’ require you to select your preferred option before adding the item to your basket.
Products displaying ‘Add to Basket’ can be added directly to your basket.
Why do I have to be over 18 to buy knives?
In accordance with UK legislation, the sale of knives is restricted to people aged 18 and over.
All orders containing a knife must be delivered to a business address. If we have reason to believe that the purchaser is under 18, or that the delivery address is not a business address, we reserve the right to cancel the order.
How do I add a product to my favourites?
When you are logged into your account, simply click the heart icon next to a product and select the favourites list you would like to add it to.
You can access your saved products at any time through your account. From there, you can:
- Add items to your basket
- Move products between favourites lists
- View product details
Favourites are a simple way to organise the products you regularly purchase.
I can't find what I'm looking for. Can you source other products?
Absolutely. If you can't find the product you're looking for in our brochure or on our website, please get in touch.
We have access to a huge range of products through our extensive supplier network and can work with our partners to source products to meet your requirements.
Call: 01482 348699
Email: support@dale-leisure.co.uk
Can I make changes to an inventory pack?
Absolutely. We can create inventory packs to suit the specific requirements of your accommodation type.
We offer five standard levels of inventory packs for 6 and 8 berth accommodation. However, we can also customise these by:
- Increasing or decreasing the berth size
- Adding additional products
- Removing or changing items
- Creating a pack around your specific requirements
Please get in touch with our team to discuss your requirements.
I'm trying to purchase a product, but it won't let me proceed to checkout. Why?
For holiday park groups, we can create a buy list containing only the products authorised for purchase. This helps maintain consistency across the group and ensures that purchasing requirements are followed.
If you are part of a holiday park group, there may be certain products that you are unable to purchase. If a product isn't included on your authorised buy list, the system will prevent the order from being processed.
Buy lists are usually managed by your head office or buying team.
If you believe there has been an error with your buy list, please contact us:
Call: 01482 348699
Email: support@dale-leisure.co.uk
Can I purchase individual items from a display pack?
Unfortunately, our standard display packs are pre-packed in volume, so we are unable to supply individual items from within a pack.
However, we offer a wide range of individual décor items that can be purchased separately, including wall art, sculptures and ornaments, vases and decorative bottles, artificial flowers, succulents and plants, storage boxes and baskets, clocks, lighting, home textiles, and much more.
If you're looking for something specific to complement your accommodation, please get in touch with our team and we'll be happy to help you find the perfect items.
Do you offer bespoke display packs?
Yes. We can create bespoke Diamond Display Packs tailored to your requirements.
Our team will consider your accommodation's colour scheme, furniture, style and overall look to select products that complement the space and create a cohesive, luxurious finish.
Every bespoke Diamond Display Pack is created specifically for you. If there are particular products or pieces you'd like to include, let us know and we'll do our best to accommodate your requirements.
Call: 01482 348699
Email: support@dale-leisure.co.uk
I'm trying to add a mattress to my order, but I keep getting an error message. Why?
Mattress orders have a minimum order value of £250 (ex VAT), and the £250 minimum must be spent on mattresses only.
Mattresses also need to be ordered separately from other product categories due to their specialist delivery requirements.
If you are trying to add a mattress alongside other products, you may receive an error message.
To place your order, simply:
- Place your order for your other products without the mattress.
- Place a separate order containing your mattresses only.
- Ensure the mattress order meets the £250 (ex VAT) minimum order value.
Why can't I order a mattress and other items together?
Due to the specialist delivery method used for our mattresses, we cannot accept orders containing both mattresses and products from other categories.
Please place your mattress order separately from your other products.
We need an unusual-shaped mattress. Can you help?
Yes. We offer a bespoke mattress service for accommodation requiring non-standard shapes or sizes.
Whether you need a curved or angled end, an unusual shape or a specific size, we can create a mattress to suit your requirements.
You can choose from our standard range of mattress qualities, and we can then have your chosen mattress manufactured to the shape and dimensions required.
Call: 01482 348699
Email: orders@dale-leisure.co.uk
How long will a furniture order take to arrive?
Furniture deliveries can take up to 7 working days.
We will contact you before dispatch to confirm the expected delivery date.
I need spare parts for my white goods. Can you help?
Definitely. We work with leading white goods brands and can help source spare parts for many of the products we supply.
If you need a spare part, please contact us with the details of your appliance and the part you require. We'll liaise with our suppliers to try to find the correct replacement.
Call: 01482 348699
Email: support@dale-leisure.co.uk
Do I have to buy products in box quantities, or can I buy individual items?
Where an item must be purchased in box quantities, this will be clearly stated in the product description, our brochure, or when discussing your order with us.
Fragile products such as glassware and crockery are generally sold in full box quantities. This helps minimise the risk of damage during transit and ensures your products arrive safely and in perfect condition.
