Returns & Exchanges

We will always aim to ensure you are satisfied with your orders and deliveries from Dale Leisure, but should an issue arise, please contact our customer service team on 01482 348699 or at

Missing or damaged items
All Dale Leisure deliveries should be checked at the time of delivery, to ensure that the number of parcels/pallets being signed for is correct. Should a part of your order be missing or damaged, please contact our Customer Service team with the details. Any shortages or damages must be reported within 72 hours of receipt of order, after this time, any refunds/replacements will be at Dale Leisure Supplies discretion. 

Bespoke and special-order items
We offer a selection of bespoke and special-order items (including personalised products). These items are non-returnable, we shall make you aware of any non-returnable items at time of ordering. 

Mattresses, furniture and white goods
We are unable to accept returns on mattresses, furniture and white goods unless the item is faulty. Please see our section regarding faulty goods. 

Warranty and repairs
If you have purchased any items from Dale Leisure Supplies, which require warranty repairs, please contact us and we will be able to advise on how to contact the manufacturer and start a warranty claim.  

Faulty items
Should any items within your order be found to be faulty, please contact our Customer Service team. We may need to arrange collection of the item and return it to the manufacturer, but we shall keep you updated throughout the process. 
Incorrect orders
Should you find you have incorrectly ordered or no longer require your order, please contact our Customer Service team within 24 hours of receipt to discuss your options. All orders returned are subject to a 20% returns fee plus the cost of collection which will automatically be deducted from your credit note.